Frequently Asked Questions

What effect does this situation have?

Neither the operation nor the safety of the vehicle is impaired.

Software was used which optimises NOx emissions on the test bed.

Is the safety of the vehicle impaired?

No.

What exactly needs to be repaired on the car?

The technical measures are currently being prepared, and this process is being given the utmost priority. For the majority of vehicles, a software update will likely be sufficient.

Is it necessary to make an appointment at the workshop?

Audi New Zealand will contact you as soon as the technical solution is available.

What engines are affected?

Only Audi models with 1.6 litre or 2.0 litre TDI diesel engines of the type EA189.

Engines certified to EU6 are not affected and the same applies to V6, V8 & V12 TDI engines, irrespective of whether they are certified to EU5 or EU6.

Will the repair be carried out free of charge?

Yes, Audi will cover the costs of the repair. 

Do you have any further questions?

Please also feel free to contact your local Audi dealer at any time if you have any other questions.