COVID-19 update > Experience > Audi New Zealand
Audi New Zealand COVID-19 Announcement

Audi New Zealand COVID-19 Update

Our customers, colleagues and communities are at the heart of everything we do. With the rapidly developing COVID-19 situation we are following government advice and working with our dealer network to take the appropriate actions to maintain the health and safety of our customers and staff.

We know these are uncertain and challenging times so we are aiming to ensure this page is kept updated with any new information we have relating to the impact on our staff, dealerships and customers.

Dealerships
Following the Government’s announcement regarding a nationwide closure on non-essential services, our dealerships will be closed as of 5pm on Wednesday 25th March for a minimum of four weeks or until advised otherwise. Key Dealerships will have on-call teams available specifically for urgent repairs to essential business vehicles or the vehicles of people providing essential services. Please check your local dealerships websites for the latest information should you need this service.
Roadside Assistance remains in place. Call 0800 866 886 and our team will organise help.

We are still here
The Audi head office is closed as of 5pm on Wednesday 25th March for a minimum of four weeks or until advised otherwise. Should you require help during this time, we will be working remotely and available at info@audi.co.nz. Our Parts Distribution Centre will provide essential services for emergency parts only if required during this time.

FAQs - Dealerships

Is my local dealership still open?
Due to the latest announcements from the New Zealand Government, all Audi dealerships will be closed from 5pm on Wednesday 25 March 2020.

During this time, there will be on-call teams available for urgent repairs to emergency service vehicles, essential business vehicles or the vehicles of people providing essential services.
Can I still contact a dealership via telephone?
With our dealerships currently closed, if we are not be able to attend to your call, we can still be contacted via email. Visit our dealer contacts page for email details.
Can I still buy or test drive a car?
To help protect the health and safety of our customers and staff, all test drives will be postponed. If you would like to talk to someone about purchasing a vehicle, visit our dealer page to talk to someone that can help.

You can still browse the range online and we will respond to any specific enquires.
What are my options if my vehicle breaks down?
Our roadside assistance is considered an essential service and will still be operating. Call 0800 866 886 for assistance.
Can I still drive my Audi if service work is required but I can’t book in at my local dealership?
It may be appropriate to postpone service or maintenance work if your local dealership is currently unable to offer a booking. If you have a red warning light or have a safety concern regarding the vehicle, you should stop using the vehicle immediately and contact Audi Roadside Assistance on 0800 866 886
When will the dealerships be open again?
We are following Government guidelines and will re-open as soon as it is safe to do so. At this stage advice is to close for a minimum of four weeks, we will keep you up to date as the situation progresses.

FAQs - Audi New Zealand

What measures are you taking to limit the spread of the virus and ensure health of staff and customers?
We are following Government guidelines and closing our offices and dealerships to mitigate the spread of the pandemic.
Why are you still running ads/ why am I still being delivered ads?
We have taken every measure to pause promotional activity during this close down period. If you have seen an ad from Audi it has been in error, please send us an example so we can investigate further. We will still be in touch via our social communities but not for promotional purposes.
I have a question regarding my payments
With our dealerships currently closed, if we are not be able to attend to your call, we can still be contacted via email. Visit our dealer contacts page for email details. For any queries regarding vehicle payments, please contact 0800 600 122 or email info@europeanfinance.co.nz
Do I still need to bring my vehicle for a recall?
Recalls are currently paused with the COVID-19 close down period. A team member will be in touch to arrange an alternative time.