Our customers, colleagues and communities are at the heart of everything we do. With the newly developing COVID-19 situation we are following government advice and working with our dealer network to take the appropriate actions to maintain the health and safety of our customers and staff.
The information you will find on this page reflects the measures that Audi New Zealand and its dealership network will take under the COVID 19 Protection Framework.
Read more about the COVID-19 Protection Framework.
Our priority continues to be the health and wellbeing of our staff, our valued customers, and the wider community. We’ll continue to provide world-class service to our customers, while upholding the Government guidelines to keep you safe. Here are the steps we will be taking to operate safely:
Stricter cleaning and sanitation standards inside the dealerships and vehicles.
Record keeping/QR codes provided for anyone visiting an Audi dealership.
Indoor capacity is managed appropriately for social distancing rules.
Face coverings are encouraged for both our teams and customers (mandatory at Red and Orange).
Contactless options for payment, pick-up and delivery available.
You can learn more about retail environments at the current Alert Levels at the government's website.
Authorised Service Centres in New Zealand are fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs. We will continue to offer these services contactless if you prefer. Please ask about these options when booking with your local dealership.
For everyone’s safety and convenience, if you need vehicle servicing or repairs, please check your local dealer’s service availability by telephone or visit their website.
Roadside Assistance remains in place. Call 0800 866 886 and our team will organise help.
Our dealerships are fully operational under the under COVID 19 Protection Framework.
We are committed to operating safely by following the Government guidelines. You can learn more about visiting businesses in the different Traffic Light levels at the official COVID-19 website. (add link to https://covid19.govt.nz/)
Remember to scan the QR code or keep a record of where you go, bring a face covering and find out if My Vaccine Pass is required. Get in touch with your local dealer before visiting if you have any questions about the in-person experience.
Under Alert Level 2, our dealerships are fully operational, we are upholding strict Government guidelines including social distancing, split shifts in staffing, limited numbers within a Dealership at one time, facilitation of strict hygiene practices, and contact tracing for all those entering a Dealership. If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.
Under Alert Level 3, Authorised Service Centres are operational and can offer contactless Warrant of Fitness (WOF) inspections, Servicing and Repairs. For everyone’s safety and convenience, if you need vehicle servicing or repairs, please check your local dealer’s service availability by telephone or visit their website. Showrooms are not open for customers to drop in, but we offer contactless test drive options by appointment, with the ability to pick-up and drop-off at your convenience.
Under Alert Level 4, dealerships are closed except for urgent repairs to essential service vehicles. During this time, there will be on-call teams available for urgent repairs to emergency service vehicles, essential business vehicles or the vehicles of people providing essential services.
Can I still contact a dealership via telephone?
Yes, you can contact your Dealership via telephone.
What are my options if my vehicle breaks down?
Our roadside assistance is considered an essential service and will still be operating. Call 0800 866 886 for assistance.
What should I do if I have a warranty fault?
Dealerships can conduct contactless warranty maintenance under Level 3 and Level 2. Should you experience a fault that you believe should be covered by your warranty, please report this to your local Audi Dealership or Service Centre in a traceable way (e.g. via email)
I have a question regarding my payments.
For any queries regarding vehicle payments, please contact 0800 600 122 or email firstname.lastname@example.org