COVID-19 update > Experience > Audi New Zealand
Audi New Zealand COVID-19 Announcement

Audi New Zealand COVID-19 Update

Our customers, colleagues and communities are at the heart of everything we do. With the rapidly developing COVID-19 situation we are following government advice and working with our dealer network to take the appropriate actions to maintain the health and safety of our customers and staff.

The information you will find on this page reflects the measures that Audi Zealand and its dealership network will take as a result of Alert Level 2 from 14th May.

Dealerships

Authorised Service Centres
Authorised Service Centres are now fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs under Alert Level 2 from 14th May onwards. Please book ahead as we may experience increased demand.

We can continue to offer contactless Warrant of Fitness (WOF) inspections, Servicing and Repairs if you prefer. Please ask about these options when booking with your local dealership.

Roadside Assistance remains in place. Call 0800 866 886 and our team will organise help.


Showrooms
Our dealerships are now fully operational, and things may look a little different as we uphold strict Government guidelines including social distancing, limited numbers within a Dealership at one time, facilitation of strict hygiene practices, and contact tracing for all those entering a Dealership.

If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.


We are still here
The Audi head office remains closed until we are advised it is safe for our staff to return. Should you require help during this time, we will be working remotely and available at info@audi.co.nz. Our Parts Distribution Centre will provide essential services for emergency parts only if required during this time.

Safety First
Our priority continues to be the health and wellbeing of our staff, our valued customers and the wider community. We're maintaining stringent measures to keep everyone safe. Measures include:
- Stricter cleaner and sanitation standards: application of disinfectant at key touchpoints inside the dealership and vehicles, and use of PPE (Personal Protective Equipment) when working on your vehicle
- Digital contact tracing for anyone visiting a dealership
- Applying social distancing rules to our customers and employees

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    Warranty & Service Plans extension

    Audi New Zealand will ensure that all vehicles with factory warranties or service plans expiring through the lockdown Level 4 period (from 26th March), will receive an extension until 1st June 2020.

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    WOF’s - NZTA update

    NZTA considers all WOF’s to be valid until further notice. There is a requirement however for drivers to ensure vehicles are safe to be driven so a basic safety check should be completed regularly (tyre pressures and tread depths, ensure lights and indicators are working etc).

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    Audi Finance Support

    We understand that COVID-19 is causing significant disruption to people and businesses. We want to work closely with our Audi Finance customers to manage any financial impacts by getting a plan in place as soon as possible. If your Vehicle loan is with Audi Finance and you are concerned about making your finance loan repayments, please be in touch by emailing info@europeanfinance.co.nz and include COVID-19 in the subject line.

FAQs - Dealerships

Is my local dealership still open?
Our dealerships are now fully operational under Alert Level 2, and things may look a little different as we uphold strict Government guidelines including social distancing, limited numbers within a Dealership at one time, facilitation of strict hygiene practices, and contact tracing for all those entering a Dealership.

If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.

Authorised Service Centres are now fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs under Alert Level 2. Please book ahead as we may experience increased demand.
Can I still contact a dealership via telephone?
Yes, you can contact your Dealership via telephone.
What if my Warrant of Fitness or Service is due?
NZTA consider all WOF’s to be valid until further notice. There is a requirement for drivers to ensure vehicles are safe to be driven.
What are my options if my vehicle breaks down?
Our roadside assistance is considered an essential service and will still be operating. Call 0800 866 886 for assistance.
What should I do if I have a warranty fault?
Authorised Service Centres are now fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs under Alert Level 2. Please book ahead as we may experience increased demand.
What if my warranty or scheduled service plan ends during lockdown?
Audi New Zealand will ensure that all vehicles with factory warranties or service plans expiring through the lockdown Level 4 period (from 26th March), will receive an extension until 1st June 2020.
When will the dealerships be open again?
Dealerships are fully operational under Alert Level 2.

FAQs - General

I have a question regarding my finance payments?
If your Vehicle loan is with Audi Finance and you are concerned about making your finance loan repayments, please be in touch by emailing info@europeanfinance.co.nz and include COVID-19 in the subject line.