COVID-19 update > Experience > Audi New Zealand
Audi New Zealand COVID-19 Announcement

Audi New Zealand COVID-19 Update

Our customers, colleagues and communities are at the heart of everything we do. With the newly developing COVID-19 situation we are following government advice and working with our dealer network to take the appropriate actions to maintain the health and safety of our customers and staff.

The information you will find on this page reflects the measures that Audi New Zealand and its dealership network will take as a result of the different Alert Levels in New Zealand.

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    Authorised Service Centres

    Level 2: Authorised Service Centres in New Zealand are fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs. We will continue to offer these services contactless if you prefer. Please ask about these options when booking with your local dealership.

    Level 3: Authorised Service Centres are operational and can offer contactless Warrant of Fitness (WOF) inspections, Servicing and Repairs. For everyone’s safety and convenience, if you need vehicle servicing or repairs, please check your local dealer’s service availability by telephone or visit their website.

    Level 4: Authorised Service Centres are closed except for urgent repairs to essential service vehicles (list of essential services as defined by the Ministry of Transport can be found on the government website https://covid19.govt.nz/). Dealership staff will remain available to talk to you about your vehicle requirements.

    Book a service
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    Showrooms

    Level 2: Our dealerships are fully operational, we are upholding strict Government guidelines including social distancing, split shifts in staffing, limited numbers within a Dealership at one time, facilitation of strict hygiene practices, and contact tracing for all those entering a Dealership. If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.

    Level 3: While our dealerships are not open for customers to visit, we offer contactless test drive options by appointment, with the ability to pick-up and drop-off at your convenience.

    Level 4: Dealerships are closed except for urgent repairs to essential service vehicles (list of essential services as defined by the Ministry of Transport can be found on the Government website https://covid19.govt.nz/). Dealership staff will remain available to talk to you about your vehicle requirements and take future test drive bookings.

    Book a test drive
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    We are still here

    Under Alert Level 2, Audi New Zealand is operational. Our staff will be observing government guidelines with strict distancing and split shifts to limit the number of people in our offices. 

    Under Alert Level 3 and 4, Audi New Zealand is closed until advised it is safe for our staff to return. Our Parts Distribution Centre will continue to provide essential services for emergency parts when required during this time. 

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    Safety First

    Our priority continues to be the health and wellbeing of our staff, our valued customers and the wider community. We're maintaining stringent measures to keep everyone safe. Measures include:
    - Stricter cleaner and sanitation standards: application of disinfectant at key touchpoints inside the dealership and vehicles
    - Digital contact tracing for anyone visiting a dealership
    - Applying social distancing rules to our customers and employees

FAQs - Dealerships

Is my local dealership still open?
Under Alert Level 2, our dealerships are fully operational, we are upholding strict Government guidelines including social distancing, split shifts in staffing, limited numbers within a Dealership at one time, facilitation of strict hygiene practices, and contact tracing for all those entering a Dealership.
If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.

Under Alert Level 3, Authorised Service Centres are operational and can offer contactless Warrant of Fitness (WOF) inspections, Servicing and Repairs. For everyone’s safety and convenience, if you need vehicle servicing or repairs, please check your local dealer’s service availability by telephone or visit their website. Showrooms are not open for customers to drop in, but we offer contactless test drive options by appointment, with the ability to pick-up and drop-off at your convenience.

Under Alert Level 4, dealerships are closed except for urgent repairs to essential service vehicles. During this time, there will be on-call teams available for urgent repairs to emergency service vehicles, essential business vehicles or the vehicles of people providing essential services. 
Can I still contact a dealership via telephone?
Yes, you can contact your Dealership via telephone.
What are my options if my vehicle breaks down?
Our roadside assistance is considered an essential service and will still be operating. Call 0800 866 886 for assistance.
What should I do if I have a warranty fault?
Dealerships can conduct contactless warranty maintenance under Level 3 and Level 2.
Should you experience a fault that you believe should be covered by your warranty, please report this to your local Audi Dealership or Service Centre in a traceable way (e.g. via email)
I have a question regarding my payments.
For any queries regarding vehicle payments, please contact 0800 600 122 or email info@europeanfinance.co.nz