COVID-19 update > Experience > Audi New Zealand
Audi New Zealand COVID-19 Announcement

Audi New Zealand COVID-19 Update

Our customers, colleagues and communities are at the heart of everything we do. With the newly developing COVID-19 situation we are following government advice and working with our dealer network to take the appropriate actions to maintain the health and safety of our customers and staff.

The information you will find on this page reflects the measures that Audi Zealand and its dealership network will take as a result of Alert Level 3 (Auckland Region) and Level 2 (rest of New Zealand) from 11.59am on the 12th August 2020.

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    Authorised Service Centres

    Level 3 – Auckland Region
    Authorised Service Centres are now fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs under Alert Level 3 from 13th August onwards. For everyone’s safety and convenience, if you need vehicle servicing or repairs, please check your local dealer’s service availability by telephone or visit their website.
    Roadside Assistance remains in place. Call 0800 866 886 and our team will organise help.

    Level 2 – Rest of New Zealand
    Authorised Service Centres in the rest of New Zealand are fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs under Alert Level 2.
    We can continue to offer contactless Warrant of Fitness (WOF) inspections, Servicing and Repairs if you prefer. Please ask about these options when booking with your local dealership.
    Roadside Assistance remains in place. Call 0800 866 886 and our team will organise help.

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    Showrooms

    Level 3 – Auckland Region
    Our Auckland Dealerships are open for customers to visit, however we recommend that you call to confirm your visit. We will be offering contactless test drive options by appointment, with the ability to pick-up and drop-off at your convenience.

    Level 2 – Rest of New Zealand
    Our dealerships are fully operational, we are upholding strict Government guidelines including social distancing and facilitation of strict hygiene practices for all those entering a Dealership.
    If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.

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    We are still here

    The Audi head office remains closed until we are advised it is safe for our staff to return. Should you require help during this time, we will be working remotely and available at info@audi.co.nz.

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    Safety First

    Our priority continues to be the health and wellbeing of our staff, our valued customers and the wider community. We're maintaining stringent measures to keep everyone safe. Measures include:
    - Stricter cleaner and sanitation standards: application of disinfectant at key touchpoints inside the dealership and vehicles, and use of PPE (Personal Protective Equipment) when working on your vehicle
    - Digital contact tracing for anyone visiting a dealership
    - Applying social distancing rules to our customers and employees

FAQs - Dealerships

Is my local dealership still open?
Level 3
Our Auckland Dealerships are open for customers to visit, however we recommend that you call to confirm your visit. We will be offering contactless servicing, repairs and test drive options by appointment, with the ability to pick-up and drop-off at your convenience.
Level 2
Our dealerships are fully operational, we are upholding strict Government guidelines including social distancing, split shifts in staffing, limited numbers within a Dealership at one time, facilitation of strict hygiene practices, and contact tracing for all those entering a Dealership.
If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.
Can I still contact a dealership via telephone?
Yes, you can contact your Dealership via telephone.
What are my options if my vehicle breaks down?
Our roadside assistance is considered an essential service and will still be operating. Call 0800 866 886 for assistance.
What should I do if I have a warranty fault?
Dealerships can conduct contactless warranty maintenance under Level 3 and Level 2.
Should you experience a fault that you believe should be covered by your warranty, please report this to your local Audi Dealership or Service Centre in a traceable way (e.g. via email)
When will the dealerships be open again?
We are following Government guidelines and will fully re-open as soon as it is safe to do so.
At this stage advice is to remain closed except for contactless services until the New Zealand Government announces otherwise.