COVID-19 update > Experience > Audi New Zealand
Audi New Zealand COVID-19 Announcement

Audi New Zealand COVID-19 Update

Our customers, colleagues and communities are at the heart of everything we do. With the newly developing COVID-19 situation we are following government advice and working with our dealer network to take the appropriate actions to maintain the health and safety of our customers and staff.

The information you will find on this page reflects the measures that Audi New Zealand and its dealership network will take as a result of Alert Level 2 for Auckland and Level 1 for the rest of the country from 11:59pm on Wednesday 23 September.

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    Authorised Service Centres

    Authorised Service Centres are fully operational for Warrant of Fitness (WOF) inspections, Servicing and Repairs under Alert Level 2.
    We can continue to offer contactless Warrant of Fitness (WOF) inspections, Servicing and Repairs if you prefer. Please ask about these options when booking with your local dealership.
    Roadside Assistance remains in place. Call 0800 866 886 and our team will organise help.

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    Showrooms

    Our dealerships are fully operational, we are upholding strict Government guidelines including social distancing and facilitation of strict hygiene practices for all those entering a Dealership.

    If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.

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    We are still here

    The Audi head office is open and we are here to help.

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    Safety First

    Our priority continues to be the health and wellbeing of our staff, our valued customers and the wider community. We're maintaining stringent measures to keep everyone safe. Measures include:
    - Stricter cleaner and sanitation standards: application of disinfectant at key touchpoints inside the dealership and vehicles, and use of PPE (Personal Protective Equipment) when working on your vehicle
    - Digital contact tracing for anyone visiting a dealership
    - Applying social distancing rules to our customers and employees

FAQs - Dealerships

Is my local dealership still open?
Level 2
Our dealerships are fully operational, we are upholding strict Government guidelines including social distancing and facilitation of strict hygiene practices for all those entering a Dealership.
If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.
Can I still contact a dealership via telephone?
Yes, you can contact your Dealership via telephone.
Can I still buy or test drive a car?
Our dealerships are fully operational, we are upholding strict Government guidelines including social distancing and facilitation of strict hygiene practices for all those entering a Dealership.
If you prefer not to visit in person, contactless test drive options are also available by appointment, with the ability to pick-up and drop-off at your convenience.
What are my options if my vehicle breaks down?
Our roadside assistance is considered an essential service and will still be operating. Call 0800 866 886 for assistance.
What should I do if I have a warranty fault?
Dealerships can conduct contactless warranty maintenance under Level 2.
Should you experience a fault that you believe should be covered by your warranty, please report this to your local Volkswagen Dealership or Service Centre in a traceable way (e.g. via email)
When will the dealerships be open again?
We are following Government guidelines and will fully re-open as soon as it is safe to do so.
I have a question regarding my payments.
For any queries regarding vehicle payments, please contact 0800 600 122 or email info@europeanfinance.co.nz