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Audi Service > Service > Audi New Zealand

Audi Service

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Audi Cover - Total peace of mind

What is Audi Cover Cost Free Motoring Plan?

To give you total peace of mind, every new Audi comes with an Audi Cover Motoring Plan. The Audi Cover Motoring Plan covers the scheduled services and replacement parts* for the first 3 years or 150,000km (whichever comes first) of your new Audi.

Servicing

Audi motor vehicles are amongst the most technically advanced cars in the world and as such are incredibly complex. The level of technology and engineering detail in an Audi requires the services of a specialist, that is found at your approved Audi Dealership or Approved Audi Service Centre.

To locate the nearest authorised Audi Dealer or approved Audi Service Centre, simply refer to the Audi Dealer Network list in the Vehicle Owner’s Handbook wallet, or click below.
Locate a dealer

Assistance

Phone 0800 866 886 for Audi Cover Assistance, which provides help anywhere in the country, any time of the day or night. If your Audi is immobilised for any reason, such as lost keys, running out of fuel, accident damage or a puncture, Audi Cover Assistance will quickly provide help.

Warranty

Naturally, with Audi's quality reputation, every Audi has a comprehensive warranty package associated with the vehicle to complement Audi Cover Assistance.

Audi's reputation of quality is enhanced by the fact that every Audi has a fully treated steel or aluminium body and six stage paint process which enables an unsurpassed warranty package of:
  • 5 year or 150,000km new vehicle warranty
  • 12 year body perforation corrosion warranty
  • 3 year paint defect warranty

High voltage battery warranty

1. Warranty for high-voltage batteries of new PHEV1–vehicles of the AUDI NZ
In addition to the Audi new-car warranty, AUDI NZ issues a warranty for the high-voltage battery to the buyer of a new Audi PHEV1- vehicle, either for the eight years after initial delivery or for the first 160,000 km driven - whichever occurs first – with regard to all faults in material or workmanship. This warranty does not comprise the loss of the net battery energy content of the high-voltage battery due to natural wear and tear.

1.1 The components that are removed and replaced while remedying the fault shall become the property of the warrantor.

1.2 In the event that the new Audi PHEV1 vehicle is sold, AUDI NZ consents to the right to claim under the warranty for high-voltage batteries for the new Audi PHEV1-vehicle being transferred from the warrantee to the new buyer. By transferring this right to claim, the original warrantee loses the right to claim under the warranty. The new buyer inherits this right to claim, provided that it is still valid at the time of transfer.
2. Warranty for the high-voltage batteries for new BEV2 vehicles of the AUDI NZ
In addition to the Audi new-car warranty, AUDI NZ issues a warranty for the high-voltage battery to the buyer of a new AUDI BEV2 vehicle either for the eight years after initial delivery or for the first 160,000 km – whichever occurs first – with regards to all faults of material or workmanship and in the event of an excessive loss of the net battery energy content of the high-voltage battery in accordance with the specified following conditions.

2.1 For technical reasons, the battery energy content in kWh (determined via an energy
content measurement) and therefore the performance of a lithium-ion high-voltage battery decrease in the course of its service life (natural wear).

If an energy content measurement performed by a Audi service center within the warranty period shows that the actual net battery energy content at the time specified under clause
2.2 is below 70% of the net battery energy content at the time of the initial delivery of the vehicle to the first buyer (“output value“), an excessive loss of the net battery energy content in terms of these warranty conditions is established.

Note: The net-battery energy content corresponds to the usable battery energy content. The reference point for the battery energy content covered by the warranty is the net value specified in the sales contract or corresponding market-specific documents.
The nominal energy content of the battery is due to system-technical reasons above the net battery energy content.


2.2 If there is an excessive loss of the net battery energy content within the warranty period in accordance with clause 2.1, it will in this way be remedied free of charge for the buyer (with new or reconditioned high-voltage battery components at the sole discretion of AUDI NZ) so that at least the
2.3 following net battery energy content value is achieved depending on the time in use/service life specified below:

a. Up to a maximum of 60,000 km / 3 years after initial delivery, whichever of the two comes first: 78%
b. Up to a maximum of 100,000 km / 5 years after initial delivery, whichever of the two comes first: 74%
c. Up to a maximum of 160,000 km / 8 years after initial delivery, whichever of the two comes first: 70%

Example: If the net battery energy content with a vehicle age of four years after delivery and a mileage of 50,000km is 65%, a remaining net battery capacity of at least 74% must be reached when eliminating the fault.

2.4 The components that are removed and replaced while remedying the fault shall become the property of the warrantor.

2.5 In the event that the new Audi BEV2 vehicle is sold, AUDI NZ consents to the right to claim under the warranty for high-voltage batteries for the new Audi BEV2-vehicle being transferred from the warrantee to the new buyer. By transferring this right to claim, the original warrantee loses the right to claim under the warranty. The new buyer inherits this right to claim, provided that it is still valid at the time of transfer.
3. Warranty exclusions and restrictions for high-voltage batteries in Audi PHEV1 – and Audi BEV2 vehicles
3.1 The warranty for the high-voltage batteries for the new Audi PHEV1 or Audi BEV2 vehicle expires if the high-voltage battery is removed permanently from the vehicle, if improperly disassembled and even if it is no longer operated in combination with the new Audi PHEV1 or Audi BEV2 vehicle.

3.2 The warranty for high-voltage batteries for the new Audi PHEV1 or Audi BEV2 vehicle does not apply if and to the extent that a malfunction, an excessive loss of capacity or damage to the high-voltage battery can be attributed to a traffic accident.

3.3 The warranty for high-voltage batteries for the new Audi PHEV1 or BEV2 vehicle does not apply if and to the extent that a material defect has been caused by:

a. Failure to follow the instructions applying to the operation, treatment and care of the Audi PHEV1 or Audi BEV2 vehicle, particularly the care instructions of the charging and state of charge of the high-voltage battery described in the owner’s manual supplied with the vehicle, or
b. Excess load being placed on the Audi PHEV1 or Audi BEV2 vehicle, e.g. in motor-racing events, or
c. The high-voltage battery coming into direct contact with open flames, or
d. Water or liquids making direct contact with the high-voltage battery, e.g. with high pressure or steam cleaner.

3.4 In addition, all of the provisions of the Audi warranty (conditions, standard for absence of faults, reasons for exclusion, processing of claims, time at which warranty comes into effect and warranty period starts, scope, etc.), with the exception of the length of the warranty, also apply accordingly to the high-voltage battery.